Jonathan Gittins
About Jonathan Gittins
Jonathan Gittins is a Principal Customer Success Manager at Chili Piper, where he has advanced through various roles since 2021. He has a diverse background that includes experience in the British Army and multiple positions in customer success and business development within the financial sector.
Current Role as Principal Customer Success Manager
Jonathan Gittins currently serves as the Principal Customer Success Manager at Chili Piper, a position he has held since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes using the company's solutions. His extensive experience in customer success management allows him to implement effective strategies that enhance customer engagement and satisfaction.
Previous Experience at Chili Piper
Jonathan Gittins has held multiple positions at Chili Piper, showcasing his growth within the company. He worked as a Senior Customer Success Manager from 2023 to 2024 and previously served as a Customer Success Manager from 2022 to 2023. His earlier roles include Sales Development Representative and Account Executive in 2021. This progression reflects his adaptability and commitment to customer success.
Background in Financial Services
Jonathan has a strong background in the financial sector, having worked at Barclays and Barclaycard. His roles included Digital Engagement Manager at Barclays from 2018 to 2019 and New Business Manager at Barclaycard from 2019 to 2020. Additionally, he served as a Private Banking Executive at Barclays Wealth Management from 2015 to 2018. This experience equips him with insights into customer needs in tech-driven financial environments.
Military Experience and Education
Jonathan Gittins has a notable military background, having served as a Commissioned Officer in the British Army from 2011 to 2015 and as an Intelligence Analyst from 2008 to 2011. He studied Leadership and Management at the Royal Military Academy Sandhurst, which has likely contributed to his leadership skills and strategic thinking in his subsequent corporate roles.
Continuous Learning and Professional Development
Since 2021, Jonathan has been studying at Trailhead by Salesforce, focusing on enhancing his skills in customer success and technology. This commitment to continuous learning demonstrates his dedication to staying current with industry trends and best practices, further supporting his effectiveness in his role at Chili Piper.