Kate C.
About Kate C.
Kate C. is a Customer Success Manager with a strong technical background, currently employed at Gain Grow Retain since 2021. She has previous experience in customer success and management roles across various organizations, including Wonderlic and State Farm.
Current Role at Chili Piper
Kate C. serves as a Customer Success Manager at Chili Piper, a role she has held since 2021. In this position, she focuses on ensuring high levels of customer satisfaction and recognition of return on investment (ROI). Her efforts contribute to strong renewals and opportunities for solution growth. Kate's technical background supports her ability to understand and address customer business needs effectively.
Experience at Gain Grow Retain
Since 2021, Kate C. has been a member of Gain Grow Retain, where she continues to enhance her skills in customer success. Her tenure at Gain Grow Retain has allowed her to further develop her expertise in customer engagement and retention strategies, building on her previous experiences in the field.
Previous Employment History
Before her current roles, Kate worked as a Customer Success Advisor at Wonderlic for six months in 2021. She also held the position of Assistant Office Manager at State Farm from 2020 to 2021. Earlier in her career, she served as a Climbing Instructor at Mansfield University of Pennsylvania from 2015 to 2019 and as a Supply Specialist in the US Army from 2013 to 2017.
Education and Expertise
Kate C. earned a Bachelor of Science degree in Public Relations from Mansfield University of Pennsylvania, completing her studies from 2015 to 2019. Her educational background, combined with her strong technical skills, equips her to effectively address customer needs and foster successful relationships.
Professional Skills and Mindset
Kate possesses a growth mindset and demonstrates resilience in challenging situations. Her focus on customer satisfaction and ability to recognize ROI are key components of her professional approach, contributing to her success in customer success management.