Rodrigo B.
About Rodrigo B.
Rodrigo B. is an Expert Customer Love Engineer currently at Chili Piper, where he has worked since 2023. He has a background in customer support and application management, with previous roles at companies such as Atlassian and Dell EMC.
Current Role at Chili Piper
Rodrigo B. currently serves as an Expert Customer Love Engineer at Chili Piper, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring satisfaction through effective support and engagement strategies.
Previous Experience at Chili Piper
Rodrigo B. has held multiple roles at Chili Piper. He worked as a Customer Love Engineer for four months in 2021 and then transitioned to the position of Senior Customer Support Engineer, where he served for one year until 2023. His experiences at Chili Piper contributed to his expertise in customer support.
Professional Background at Dell EMC
Rodrigo B. has extensive experience at Dell EMC, where he worked in various capacities. He began as an IT Support Analyst Intern from 2014 to 2015, followed by roles as an Application Management Analyst from 2015 to 2018, and then as an Application Management Senior Analyst from 2018 to 2020. His tenure at Dell EMC spanned a total of five years.
Experience at Atlassian and e-Core
Rodrigo B. worked as a Senior Support Engineer at Atlassian from 2020 to 2021 in a full remote capacity. He also served as a Technical Support Lead at e-Core for one year in 2020 to 2021. These positions further developed his skills in technical support and customer engagement.
Education and Qualifications
Rodrigo B. earned a Bachelor's degree in Administração e Gerenciamento de Computação/Tecnologia da Informação from Unisinos. This educational background provided him with foundational knowledge in information technology and management, supporting his career in customer support and engineering.