Serban Goanta
About Serban Goanta
Serban Goanta is the Senior Director of Customer Love at Chili Piper, a position he has held since 2023. He has extensive experience in customer support and engineering roles across various companies, including Chili Piper, Hootsuite, and Zapier.
Current Role at Chili Piper
Serban Goanta currently serves as the Senior Director of Customer Love at Chili Piper, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and engagement. His leadership aims to foster a positive relationship between the company and its clients.
Previous Positions at Chili Piper
Prior to his current role, Serban Goanta worked at Chili Piper in various capacities. He served as the Director of Customer Love from 2021 to 2023, where he was responsible for overseeing customer support initiatives. He also held the position of Head of Support from 2020 to 2021 and worked as a Support Engineer from 2019 to 2020.
Professional Experience
Serban Goanta has a diverse professional background. He worked at GENPACT as an Accounts Payable Analyst for nine months in 2014-2015. He also gained experience as a Purchasing Assistant at Continental Automotive Romania SRL from 2010 to 2011. Additionally, he served as a Customer Champion at Zapier for six months in 2019 and as a Technical Support Lead at Hootsuite Media Inc. from 2015 to 2019.
Educational Background
Serban Goanta studied Mathematics and Computer Science at Colegiul National Iasi, where he earned a Bachelor of Laws (LL.B.) from 2001 to 2009. He furthered his education at Universitatea „Alexandru Ioan Cuza” din Iași, obtaining a Bachelor's Degree in Law from 2011 to 2014.