Tom Leader
About Tom Leader
Tom Leader is the Manager of Customer Success at Chili Piper, where he has worked since 2023. He has extensive experience in customer success roles, including positions at Gumtree.com and Clear Review, and holds a Bachelor of Science in Psychology from the University of West London.
Current Role at Chili Piper
Tom Leader serves as the Manager of Customer Success at Chili Piper, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His leadership focuses on enhancing the customer experience and driving engagement with Chili Piper's products.
Previous Experience at Chili Piper
Prior to his current role, Tom Leader worked at Chili Piper in various capacities. He was the Customer Success Team Lead from 2022 to 2023, where he guided the customer success team in achieving their objectives. Before that, he served as a Customer Success Manager from 2021 to 2022, contributing to customer retention and satisfaction.
Experience at Gumtree.com
Tom Leader's career includes a significant tenure at Gumtree.com, where he worked as a Client Liaison for seven months in 2017. He later held the position of Account Manager for eBay Motors from 2017 to 2019, where he managed client relationships and facilitated account growth.
Background in Legal Services
Before transitioning into customer success roles, Tom Leader gained experience in the legal field. He worked as a Paralegal at Hamlins LLP from 2016 to 2017 and briefly as a Legal Administrative Assistant in 2016. These roles provided him with foundational skills in client communication and administrative support.
Education and Expertise
Tom Leader earned a Bachelor of Science (B.Sc.) degree in Psychology from the University of West London. His educational background contributes to his understanding of client needs and behaviors, which is essential in his customer success roles.