Edward Hanzel
About Edward Hanzel
Edward Hanzel is a Technical Support Manager at ChiroTouch, specializing in optimizing IT processes to enhance organizational value. He has over a decade of experience in various IT management roles and has authored a book on IT leadership and customer experience.
Current Role at ChiroTouch
Edward Hanzel serves as the Technical Support Manager at ChiroTouch, a position he has held since 2023. In this role, he focuses on enhancing technical support processes and improving customer satisfaction. His expertise in streamlining IT processes contributes to the overall efficiency and effectiveness of the organization.
Previous Experience at GIGAKOM
Before joining ChiroTouch, Edward worked at GIGAKOM as Operations Manager for four months in 2022. His responsibilities included overseeing operational processes and ensuring efficient service delivery. This role was part of his broader career in IT management and support.
Education and Qualifications
Edward Hanzel studied General Education at Palomar College from 1983 to 1988. He later pursued a degree in Theology at Word Bible College, where he earned an Associate of Arts degree from 1994 to 1998. His educational background supports his diverse skill set in both technical and leadership roles.
Career Background in IT Management
Edward has extensive experience in IT management, having held various positions over the years. He worked as a Virtual IT Manager at centrexIT, a Regional Sales Manager at HealthLine Systems, and a Pre Sales Engineer at AbacusNext. His roles often involved managing teams and improving service delivery in technology-focused environments.
Authorship and Mentoring
In addition to his professional roles, Edward authored a book that focuses on IT leadership and customer experience. He is recognized for mentoring IT teams and fostering their growth throughout his decade-long career, demonstrating his commitment to developing future leaders in the field.