Jeff Wald
About Jeff Wald
Jeff Wald is a Technical Support Associate known for his expertise in troubleshooting complex technical issues and maintaining power system documentation. With a diverse background in technical support and customer service, he has held various roles at companies such as H&R Block, eSignal, and Intercontinental Exchange.
Work at ChiroTouch
Jeff Wald has been employed at ChiroTouch as a Technical Support Associate since 2021. In this role, he contributes to the technical support team by addressing operational issues and maintaining documentation related to power systems. His efforts have been instrumental in recovering from unplanned power outages, ensuring that the technical infrastructure remains reliable for users.
Current Role at H&R Block
In addition to his position at ChiroTouch, Jeff Wald works at H&R Block as a Tax Specialist. He has held this position since 2021 in Las Vegas, Nevada. His experience in tax preparation and customer service allows him to assist clients effectively with their tax-related inquiries and needs.
Previous Experience in Technical Support
Jeff Wald has extensive experience in technical support roles. Prior to his current position at ChiroTouch, he worked at eSignal as a Senior Technical Support Representative from 1993 to 1999 and later as a Senior Network Operations Specialist from 1999 to 2015. His background includes troubleshooting complex technical issues in data centers that serve financial markets, which has equipped him with a strong technical foundation.
Educational Background
Jeff Wald studied at California State University-Sacramento from 1980 to 1985, where he pursued a degree in Business - Marketing. He later attended San Jose State University, where he achieved a Bachelor of Science degree. His educational background supports his expertise in both technical and customer service roles.
Recognition and Expertise
Jeff Wald is recognized among his colleagues and management for his technical and product knowledge. He is known as the go-to person for information on current operational issues and has a reputation for knowing the right contacts to obtain necessary information. His motivation to help people understand technology in accessible ways enhances his effectiveness in technical support.