Jonathan Martin
About Jonathan Martin
Jonathan Martin is a Customer Success Associate at ChiroTouch with a background in product testing and quality assurance. He has held various roles in customer support and technical advisory positions, demonstrating a blend of technical and creative skills.
Current Role at ChiroTouch
Jonathan Martin has been serving as a Customer Success Associate at ChiroTouch since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful product usage among clients. His involvement in special projects at ChiroTouch reflects his proactive approach to professional development and commitment to improving customer experiences.
Previous Experience in Customer Support
Prior to his current position, Jonathan worked at iMatrix in various roles, including Client Support Coach and Tier 2 support. His tenure at iMatrix lasted from 2013 to 2019, where he contributed to client onboarding and account management. Additionally, he served as a Tech Support Advisor at Volt Workforce Solutions for five months in 2012, and as a PC Sales Consultant at Best Buy from 2012 to 2015.
Educational Background in Biology
Jonathan Martin studied at New Mexico State University, where he earned a Bachelor of Science in Biology from 2006 to 2011. His academic focus on biological sciences provided him with a strong foundation in the field, which complements his professional experience in customer support and technology.
Technical Skills and Expertise
Jonathan possesses a diverse skill set that includes proficiency in HTML, CSS, and Photoshop. His background in both Macintosh and Windows operating systems demonstrates his versatility in technology use. Additionally, he has experience in product testing and quality assurance, highlighting his involvement in software development processes.
Research Experience at New Mexico State University
Jonathan worked as a Research Assistant at New Mexico State University from 2009 to 2012. During this time, he engaged in research activities that contributed to his understanding of ecological techniques and aquaria management. His research experience further underscores his background in environmental sciences.