Rolando Z.
About Rolando Z.
Rolando Z. is a Senior Information Technology Technician at Chobani, where he provides specialized IT support for executive and C-suite members. He has a background in IT support roles at various organizations and holds a Bachelor of Technology in Computer and Information Sciences from City Tech, CUNY.
Work at Chobani
Currently, Rolando Z. serves as a Senior Information Technology Technician at Chobani, a position he has held since 2021. In this role, he provides white glove service tailored for executive and C-suite members. He is responsible for building out and maintaining video conference room equipment, ensuring seamless setups for Microsoft Teams and Zoom. Additionally, he plays a key role in supporting monthly company Townhall meetings and various onsite and offsite events. Rolando also contributes to the Knowledge Base Library by creating and maintaining support articles, enhancing the overall IT support framework at Chobani.
Previous Experience in IT Support
Before joining Chobani, Rolando Z. gained extensive experience in IT support roles. He worked at The Durst Organization as an IT Support Specialist from 2016 to 2021, where he provided technical assistance in the New York City Metropolitan Area. Prior to that, he served as Level 1 Desktop Support at New York Public Radio from 2014 to 2016. His early career included an internship at Viacom in 2013, where he worked for five months, gaining foundational experience in the IT field.
Education and Expertise
Rolando Z. studied at City Tech, CUNY, where he earned a Bachelor of Technology (BTech) in Computer and Information Sciences and Support Services from 2010 to 2013. His educational background provides him with a solid foundation in IT principles and practices. He also completed his high school education at Benjamin N Cardozo High School, achieving a High School Diploma. This academic experience has equipped him with the necessary skills to excel in his current role and previous positions.
Technical Skills and Tools
In his current role, Rolando Z. utilizes various tools to enhance IT operations at Chobani. He employs Microsoft Intune for mobile device management, ensuring that devices are secure and compliant. He collaborates with Endpoint Engineering to improve the Mac and Windows environments, utilizing tools such as JAMF, SCCM, and Microsoft Autopilot. His technical expertise allows him to effectively manage and support the IT infrastructure within the organization.