Eva Bourseau
About Eva Bourseau
Eva Bourseau serves as the Head of Business Operations at Choco, where she oversees the scaling of service operations and customer success departments. With a background in business development and management across various regions, she has contributed significantly to Choco's growth and operational efficiency since 2021.
Work at Choco
Eva Bourseau has held multiple roles at Choco since 2019. She began as Global Venture Development, where she worked for 11 months in Paris. Following this, she transitioned to Global Expansion in the US for 6 months and then in Spain for 3 months in 2021. Since 2021, she has served as Head of Business Operations, overseeing the hiring, building, and scaling of Choco's service operations and customer success departments. Her responsibilities include managing Admin-Ops, Buyer Customer Success, and Vendor Customer Success. She has played a significant role in establishing the vendor branch department and enhancing operational efficiency through new processes and workflows.
Education and Expertise
Eva Bourseau holds a Master of Business Administration (MBA) in Logistics, Materials, and Supply Chain Management from Inha University, which she completed from 2015 to 2016. She also earned a Bachelor's degree in Business Administration and Management from The University of Hull between 2013 and 2015. Additionally, she obtained a Master's degree in International Business from KEDGE Business School, completing her studies from 2011 to 2016. Her educational background provides her with a strong foundation in business operations and management.
Background
Before joining Choco, Eva Bourseau worked at Aalst Chocolate as Regional Business Development Manager for the APAC region for 11 months in Singapore. She also spent two years at TheFork, a TripAdvisor company, as a Business Developer BtoB in the Paris Area. Earlier in her career, she served as Associate Sales Manager at Celliers D'Asie, a major distributor of wines and spirits in Vietnam and Cambodia. Her diverse experience across various roles and regions has contributed to her expertise in business development and operations.
Achievements
At Choco, Eva Bourseau has been instrumental in scaling the Vendor Management function and laying the groundwork for commercializing the business. She has led the performance, training, and management of teams across the Iberian market. Her contributions include the creation of the vendor branch department, where she established key roles such as Sales Development Representatives, Account Executives, and Implementation Managers. She has also developed new processes and workflows to improve team efficiency and achieve operational targets.