Jessica Thiesen
About Jessica Thiesen
Jessica Thiesen serves as the US Service Operations Lead at Choco, leveraging her extensive experience in customer success and solutions consulting, particularly in the SaaS sector. She has a strong educational background in social policy and political science, complemented by technical skills in Mulesoft and cloud deployment.
Current Role at Choco
Jessica Thiesen serves as the US Service Operations Lead at Choco, a position she has held since 2021. In this role, she is responsible for overseeing service operations within the United States, focusing on optimizing processes and enhancing customer experiences. Her work is based in Chicago, Illinois, where she applies her extensive background in customer success and operational management to drive efficiency and effectiveness in service delivery.
Previous Experience at FourKites, Inc.
Prior to her current role, Jessica Thiesen worked at FourKites, Inc. in various capacities from 2016 to 2021. She held positions including Customer Success Manager, Implementation Manager, Strategic Implementation Manager, and Global Solutions Advisor. Her tenure at FourKites provided her with a comprehensive understanding of customer needs and operational strategies in the SaaS industry, contributing to her expertise in service operations.
Educational Background
Jessica Thiesen studied at Brandeis University, where she earned a Joint Master of Public Policy (MPP) and a Master of Arts (MA) in Women's and Gender Studies from 2013 to 2015. She also holds a Bachelor of Arts in Political Science from Roosevelt University, which she completed from 2009 to 2012. Her educational background equips her with a strong foundation in policy analysis and social issues.
Skills and Expertise
Jessica Thiesen possesses expertise in Mulesoft and cloud deployment, which supports her role in service operations. She has general coding skills that facilitate effective communication with engineering teams. Additionally, her experience as an implementation solutions architect allows her to blend technical skills with a policy background, enhancing her capabilities in solutions consulting and client advisory.
Internship Experience
Jessica Thiesen gained early professional experience through internships at organizations such as YWCA Boston and the Massachusetts National Organization for Women (Mass. NOW). Her role as a Program Management Intern at YWCA Boston and as a PAC Intern at Mass. NOW provided her with insights into program management and advocacy, further shaping her career trajectory.