Jesus Silva
About Jesus Silva
Jesus Silva is a Senior Support Engineer at Emburse Chrome River, where he specializes in reviewing Python and Java code and verifying SQL requests. He holds a Bachelor's Degree in Computer Science from UC Irvine and has extensive experience in customer support and problem-solving.
Work at Chrome River Technologies
Jesus Silva has been employed at Emburse Chrome River as a Senior Support Engineer since 2018. In this role, he serves as an escalation resource for complex customer issues, demonstrating advanced problem-solving skills. He is responsible for reviewing Python and Java (Drools) code for customer-specific configurations, showcasing his expertise in these programming languages. Additionally, he creates internal JIRA tickets for the Engineering team, indicating his involvement in defect tracking and reporting.
Education and Expertise
Jesus Silva studied Computer Science at the University of California, Irvine, where he earned his Bachelor's Degree from 2013 to 2017. His educational background provides a strong foundation in programming and database management. He has demonstrated proficiency in SQL by verifying Update/Delete requests for team members, further indicating his capabilities in database management.
Background in Technical Support
Prior to his current position, Jesus Silva worked as a Tier 1 Support Engineer at Biometrics4ALL, Inc. from 2017 to 2018. This role allowed him to gain experience in technical support, where he developed skills in troubleshooting and customer service. His transition from a support engineer to a senior support engineer reflects his growth in the field.
Programming Skills
Jesus Silva showcases expertise in programming languages such as Python and Java (Drools). His role involves reviewing code for customer-specific configurations, which highlights his technical skills and attention to detail. His experience with these programming languages contributes to his effectiveness in addressing customer needs and enhancing product functionality.
Problem-Solving and Support Capabilities
In his current role, Jesus Silva serves as an escalation resource for complex customer issues, indicating his advanced problem-solving skills. His ability to handle intricate technical challenges demonstrates his commitment to providing high-quality support. His experience in creating internal JIRA tickets for the Engineering team further emphasizes his role in defect tracking and reporting.