Kristin Campbell
About Kristin Campbell
Kristin Campbell is the Manager of Enterprise Customer Success at Emburse Chrome River, where she has worked since 2023. With a background in customer success and project management, she has held various roles in the industry, including positions at Entrust Datacard and SAP Concur.
Current Role at Emburse Chrome River
Kristin Campbell serves as the Manager of Enterprise Customer Success at Emburse Chrome River. She has held this position since 2023. In her role, she contributes to the overall vision and strategy of the Client Services organization. Kristin is responsible for coordinating action plans based on customer feedback, utilizing tools such as Voice of Customer, NPS, and Pendo to enhance the customer experience.
Previous Experience at Emburse Chrome River
Prior to her current role, Kristin Campbell held several positions at Emburse Chrome River. She worked as a Project Manager from 2019 to 2020 and then as a Senior Customer Success Manager from 2020 to 2022. Most recently, she was a Team Lead in Customer Success for a brief period in 2022. In these roles, she focused on customer engagement and support, coordinating Beta programs, software migrations, and customer forums.
Experience at Entrust Datacard
Kristin Campbell worked at Entrust Datacard as a Software Product Support Specialist from 2014 to 2016. During her time in this role, she was involved in providing software support and ensuring customer satisfaction in the Greater Minneapolis-St. Paul Area.
Educational Background and Certifications
Kristin Campbell has pursued various educational programs to enhance her skills. She completed the Customer Experience Program at UC Santa Barbara in 2021. In 2015, she achieved the Pragmatic Marketing Certified designation. Additionally, she obtained a Certificate in Finance from the Mini Master of Financial Management Course at the University of St. Thomas in 2013. She also studied Strategic Pricing at the Carlson School of Management Executive Education.
Customer Success Initiatives and Strategies
In her roles, Kristin Campbell has designed customer journeys using Gainsight to establish key success metrics. She organizes and facilitates customer forums, including User Groups and Customer Advisory Boards, and coordinates action plans based on key performance indicators. Kristin analyzes data using Salesforce and Gainsight to strategically respond to customer needs and mitigate risks.