Matthew C. Newton
About Matthew C. Newton
Matthew C. Newton is the Manager of Support Integrations at Chrome River Technologies, where he has worked since 2018. He has a background in computer science and extensive experience in support and quality assurance roles.
Current Role at Chrome River Technologies
Matthew C. Newton currently holds the position of Manager, Support Integrations at Chrome River Technologies. He has been in this role since 2018, where he manages a global team that provides level 2 technical support five days a week. His responsibilities include ensuring high customer satisfaction scores and overseeing the efficiency of the support organization.
Previous Experience at Chrome River Technologies
Matthew C. Newton has extensive experience at Chrome River Technologies, having worked there from 2009 to 2014 as a Support / QA Analyst, and later from 2014 to 2018 as a Senior Quality Assurance Lead. During his tenure, he implemented training programs that enhanced the efficiency of the support organization and acted as a liaison between the support and product teams to facilitate bug fixes and integrate customer feedback.
Background in Retail Management
Before his career in technology, Matthew C. Newton worked at Macy's in various roles. He served as a Sales Associate from 2005 to 2006, a Customer Service Supervisor from 2006 to 2007, and a Group Sales Manager from 2007 to 2009. His experience in retail management provided him with skills in customer service and team leadership.
Education and Academic Background
Matthew C. Newton studied Computer Science at the University of California, San Diego, where he earned his Bachelor's Degree from 2005 to 2008. He also attended the University of California, Santa Cruz from 2003 to 2005. His academic background laid the foundation for his career in technology and support services.
Expertise in Customer Support and Technical Management
Matthew C. Newton has developed expertise in managing customer escalations and serving as the primary point of contact for resolving complex issues. His role requires him to ensure effective communication between teams and maintain high standards of customer service, contributing to the overall success of the support organization.