Reda Laga
About Reda Laga
Reda Laga is a Technical Support Engineer at Emburse Chrome River, where he has worked since 2020. He provides technical assistance to international customers and mentors new colleagues, while holding advanced degrees in IT Project Management and Aerospace Engineering.
Work at Emburse Chrome River
Reda Laga has served as a Technical Support Engineer at Emburse Chrome River since 2020. In this role, he provides technical assistance to international customers, ensuring timely resolution of support tickets while adhering to established Service Level Agreements. His responsibilities include utilizing SQL queries and analyzing web server and application server logs for effective issue resolution. Reda also collaborates with various teams to address product functionality, fixes, and enhancements related to support cases.
Education and Expertise
Reda Laga holds a Master's degree in IT Project Management from Stockholm University, where he studied from 2021 to 2023. Prior to this, he completed a Master's in Professional Development at Universidad de Alcalá in 2014. He also earned a degree in Aerospace Engineering from Universidad Politécnica de Madrid, studying from 2007 to 2013. His educational background equips him with a solid foundation in technical skills and project management.
Mentorship and Team Collaboration
In his current position, Reda Laga plays a key role in mentoring new colleagues at Emburse Chrome River. He helps them quickly adapt to the company culture, processes, and technical skills necessary for their roles. This mentorship fosters a supportive environment and enhances team collaboration, contributing to the overall efficiency of the technical support team.
Technical Skills and Tools
Reda Laga employs various technical skills in his role as a Technical Support Engineer. He utilizes SQL queries for data analysis and troubleshooting. Additionally, he analyzes web server and application server logs to identify and resolve issues effectively. His technical expertise enables him to provide comprehensive support to customers and collaborate on product improvements.