Joby Babu
About Joby Babu
Joby Babu serves as the Head of Customer Success at Chronosphere, where he has worked since 2021. With extensive experience in customer success roles at various tech companies and a strong background in finance and strategy from his MBA at Oxford, he actively supports the entrepreneurial ecosystem through organizations like Oxford Entrepreneurs and XMEC Angels.
Current Role at Chronosphere
Joby Babu serves as the Head of Customer Success at Chronosphere, a position he has held since 2021. In this role, he focuses on enhancing customer experiences and ensuring successful product adoption. His leadership aims to foster strong relationships with clients, ensuring that their needs are met effectively. Joby operates from the San Francisco Bay Area, where he applies his extensive experience in customer success management.
Previous Experience at Harness and Mesosphere
Prior to his current role, Joby Babu worked at Harness as the Senior Director of Customer Success from 2019 to 2021. He led initiatives to improve customer satisfaction and retention during his tenure. Before that, he was the Head of Customer Success Management at Mesosphere for one year in 2018. His experience in these roles contributed to his expertise in managing customer relationships and driving success in technology-driven environments.
Educational Background
Joby Babu holds an MBA from Saïd Business School, University of Oxford, where he studied Finance, Strategy, and Marketing from 2007 to 2008. He also earned a Master of Science in Telecommunications from New Jersey Institute of Technology from 2000 to 2001. Additionally, he completed a B Tech in Electronics & Communication at Cochin University of Science and Technology. His educational background equips him with a solid foundation in business and technology.
Involvement in Entrepreneurial Ecosystem
Joby Babu actively contributes to the entrepreneurial ecosystem through his involvement with Oxford University OE (Oxford Entrepreneurs). He engages with emerging startups and innovative ventures as a participant in XMEC Angels, an angel investment community. His commitment to supporting new business models and technologies highlights his dedication to fostering entrepreneurship.
Global Work Experience
Joby Babu has extensive global work experience, having lived and worked in North America, Europe, and Asia. This diverse background provides him with a deep understanding of multicultural nuances and international business protocols. His ability to navigate different cultural contexts enhances his effectiveness in customer success and business development.