Chris Lowe
About Chris Lowe
Chris Lowe serves as the Director of Player Services for TwinSpires.com, where he has worked since 2021. He has a background in customer service management, having held positions at Amazon and Churchill Downs Incorporated, and is dedicated to enhancing customer service efficiency and fostering a productive work culture.
Current Role at TwinSpires.com
Chris Lowe serves as the Director of Player Services for TwinSpires.com, a position he has held since 2021. In this role, he focuses on enhancing customer service efficiency and implementing process improvements. His leadership emphasizes hospitality and aims to exceed client expectations. He operates from Lexington, Kentucky, where he contributes to the growth and success of Churchill Downs Interactive Gaming.
Previous Experience at Churchill Downs Incorporated
Prior to his current role, Chris Lowe worked at Churchill Downs Incorporated as the Contact Center Manager for Sports Betting and Casino from 2019 to 2021. In this capacity, he managed customer interactions and service operations, ensuring a high standard of service delivery. His experience in this role laid the groundwork for his current responsibilities at TwinSpires.com.
Experience at Amazon
Chris Lowe has a background in customer service management from his time at Amazon, where he worked from 2017 to 2019. He held two positions: Customer Service Team Manager and Social Media Team Manager. In these roles, he developed strategies to enhance customer satisfaction and managed teams to deliver effective service solutions.
Background in Retail Management
Before his tenure at Amazon, Chris Lowe was employed at Best Buy as the Connections Manager from 2011 to 2017. During his six years there, he was responsible for managing customer service operations and improving the overall customer experience. His experience in retail management contributed to his skill set in customer service and team leadership.
Education and Professional Development
Chris Lowe studied at the University of Kentucky, where he gained foundational knowledge that supports his career in customer service and management. He is passionate about building a culture of productivity and focuses on developing high-performing employees through coaching and training.