Alan Rassy
About Alan Rassy
Alan Rassy is a Senior Project Manager at CIBC, specializing in Contact Centre Solutions and Project Delivery in Toronto, Ontario, Canada.
Professional Experience at CIBC
Alan Rassy has had a distinguished career at CIBC, demonstrating a deep commitment to the organization through various roles over multiple years. His journey with CIBC began with various fraud investigative roles from 2004 to 2006, followed by serving as Team Leader - Fraud Detection/Loss Prevention from 2007 to 2009. He continued to enhance his expertise by taking on the position of Process Consultant/Project Manager at the National Risk Monitoring Call Centre from 2009 to 2011. He then moved to the role of Consultant - Banking Centre Performance Measurement and Reporting from 2011 to 2013. He served as Audit Manager in Internal Audit from 2013 to 2014, and then transitioned to a Project Manager role in Contact Centre Solutions & Project Delivery from 2014 to 2017. Since 2017, he has been excelling as a Senior Project Manager in the same department.
Current Role at CIBC
Alan Rassy is currently serving as a Senior Project Manager for Contact Centre Solutions & Project Delivery at CIBC. Assuming this role in 2017, he is responsible for overseeing significant projects within the contact center solutions domain. Operating from Toronto, Ontario, Canada, Alan's extensive experience and proficiency in project management and delivery contribute to the success and efficiency of CIBC's contact center operations.
Educational Background
Alan Rassy holds a Bachelor of Commerce (BCom) degree in Business Administration and Management, General, from York University. He studied at York University from 2004 to 2007. His academic background in commerce and management has laid a solid foundation for his career in various roles at CIBC, particularly in project management and audit.
Former Roles in Project and Audit Management
Alan Rassy's professional path includes significant roles in project and audit management at CIBC. From 2013 to 2014, he served as an Audit Manager in Internal Audit, where he played a crucial role in reviewing and assessing the effectiveness of internal controls and processes. From 2014 to 2017, he managed projects in Contact Centre Solutions & Project Delivery, where he refined his project management skills and contributed to strategic initiatives aimed at enhancing customer service and operational efficiency.