Alex Kleiser
About Alex Kleiser
Alex Kleiser is the Sr. Director of Product Delivery, Salesforce at CIBC, with a strong background in digital transformation and user experience within the banking sector.
Current Role at CIBC
Alex Kleiser currently serves as the Sr. Director of Product Delivery, Salesforce at CIBC in Toronto, Ontario, Canada. In this role, Alex leads the adoption of CRM platforms across the organization, ensuring a user-centric approach. His responsibilities involve delivering holistic experiences that align with business objectives and delight users, as well as engaging in influential communications to gain alignment to common goals.
Previous Positions at CIBC
Before stepping into his current role, Alex Kleiser held various key positions at CIBC. From 2023 to 1970, he was the Director of Product Management, Salesforce. Prior to this, he worked as the Director of Product, Sales Origination (Pega Systems) from 2020 to 2023. Alex also served as the Sr. Product Owner from 2019 to 2020, Product Owner & Strategy Consultant from 2018 to 2019, Product Owner from 2017 to 2018, and as a Product & Strategy Analyst in 2017.
Experience Outside CIBC
Alex Kleiser's career also includes significant roles outside of CIBC. He worked at NPower Canada as an Account Manager from 2016 to 2017 and as an Alumni Services Coordinator & Job Developer in 2016. Additionally, he gained early experience as an Analyst at Newport Private Wealth for 4 months in 2013 and as a Project Coordinator at Woodworking Canada for 2 months in 2012.
Educational Background
Alex Kleiser holds a Bachelor of Management degree in Entrepreneurship & Innovation from Dalhousie University, where he studied from 2010 to 2014. His education provided him with a strong foundation in business principles and innovation, which he has effectively applied throughout his career in various strategic and leadership roles.
Expertise in Digital Transformation and User Experience
Alex Kleiser specializes in digital transformation and user experience, particularly within the banking sector. His expertise includes visualizing product strategies to provide clear direction for teams and leading the adoption of CRM platforms. Alex is known for his strong background in adopting user-centric approaches and his ability to deliver experiences that meet business goals and enhance user satisfaction.