Ali Elhossieny
About Ali Elhossieny
Ali Elhossieny is a Credit Dispute Analyst at CIBC with a diverse background in finance, sales, and customer service.
Title
Ali Elhossieny is currently working as a Credit Dispute Analyst at CIBC.
Current Position at CIBC
Since 2019, Ali Elhossieny has been a Credit Dispute Analyst at the Canadian Imperial Bank of Commerce (CIBC) in Toronto, Canada. His responsibilities involve identifying and escalating fraudulent activities, processing reimbursements and chargebacks to clients and merchants, and collaborating with the Account Activity Fraud Contact Centre to ensure resolution of credit disputes. He leverages his in-depth knowledge of CIBC policies and processes to maintain high standards of customer service.
Career History
Ali Elhossieny has accumulated diverse experience across several positions in the finance and customer service sectors. Before joining CIBC, he worked as a Sales Specialist at IQor in North York from 2016 to 2017. Prior to this, he served as a Financial Security Advisor/Investment Advisor with London Life from 2015 to 2016. Earlier in his career, he held roles such as Customer Service Representative for Walmart Mastercard at EGS - Expert Global Solutions (2015-2016) and Sales Representative at Atelka Inc. (2011-2013) in Montreal, as well as an Insurance Advisor with MetLife Alico in Cairo, Egypt (2009-2011).
Education and Qualifications
Ali Elhossieny has a comprehensive educational background tailored to his profession in finance. He studied at the John Molson School of Business, Concordia University, achieving a Bachelor of Commerce in Banking, Corporate, Finance, and Securities Law from 2011 to 2014. He achieved the Canadian Investment Funds Course certification in 2015 and completed the Life License Qualification Program from the Autorité Des Marchés Financiers in 2016. In addition, he achieved CFA Level 1 after studying Quantitative Analysis, Economics, Financial Reporting Analysis, Corporate Finance, Equity Investments at the CFA Institution from 2018 to 2019.
Specific Expertise
Ali Elhossieny possesses specialized expertise in the field of credit dispute and fraud analysis. His skill set includes identifying and escalating fraudulent activities such as skimming, money laundering, and kiting. In his role, he ensures meticulous processing of reimbursements and chargebacks, consistently delivering excellent customer service. His collaboration with various partners in the Account Activity Fraud Contact Centre demonstrates his adeptness at resolving reimbursements and conducting thorough investigations.