Allison Massicotte
About Allison Massicotte
Allison Massicotte is the Community General Manager at CIBC in St. Catharines, Ontario, with extensive experience in various roles within the company since 2001.
Current Role: Community General Manager at CIBC
Allison Massicotte is currently serving as the Community General Manager at CIBC, based in St. Catharines, Ontario, Canada. She began this role in 2021 and brings extensive experience from her long tenure at CIBC. Her responsibilities likely involve overseeing community banking operations and ensuring a high level of client satisfaction and engagement.
Previous Role: Banking Centre Leader at CIBC
Prior to her current position, Allison Massicotte worked as a Banking Centre Leader at CIBC in Fonthill, Ontario, from 2018 to 2021. In this role, she would have been responsible for managing banking center operations and guiding the banking staff to achieve customer service and sales targets. She also held a similar position at the Niagara Square Banking Centre from 2017 to 2018.
Experience as Manager of Client Experience at CIBC
From 2015 to 2017, Allison Massicotte served as the Manager of Client Experience at CIBC. In this role, she likely focused on enhancing the overall client experience, developing customer service strategies, and implementing initiatives to improve client satisfaction across banking services.
Extensive Tenure at CIBC
Allison Massicotte has a long history with CIBC, starting as a Financial Service Associate from 2005 to 2015. This position involved handling financial services for clients, such as account management, financial advice, and transactional services. Before that, she worked as a Personal Banker from 2001 to 2005, providing specialized banking services to individual clients.
Educational Background: BA in Psychology from Brock University
Allison Massicotte attended Brock University, where she achieved a Bachelor of Arts (BA) degree in Psychology. She studied there from 1995 to 1999. Her educational background in psychology may contribute to her understanding of client needs and behaviors in her various roles in the banking industry.