Amanda Burke
About Amanda Burke
Amanda Burke is the Assistant Branch Manager at CIBC, with extensive experience in customer service and branch operations.
Title and Current Role
Amanda Burke is currently the Assistant Branch Manager at CIBC. In this role, she is responsible for developing shift schedules that align with business operations needs, mentoring and training employees, providing on-the-spot coaching to improve staff performance, managing cash holdings and compliance, and monitoring branch activities to ensure adherence to policies.
Work History at CIBC
Amanda Burke has had a comprehensive career at CIBC. She started as a Commercial Customer Service Representative from 2006 to 2007. She then served as a Customer Service Representative, Cash Cage, from 2007 to 2009, followed by a role as a Senior Branch Support Representative from 2009 to 2012. Burke then moved on to become a Senior Customer Service Representative from 2012 to 2013 before assuming her current role as Assistant Branch Manager.
Previous Employment Experience
Before joining CIBC, Amanda Burke worked at 7-Eleven as a Certified Sales Associate from 2001 to 2006. This role provided her with early experience in customer service and sales, foundational elements that she built upon in her subsequent roles at CIBC.
Employee Development and Training
A central part of Amanda Burke's responsibilities includes mentoring and training employees for both current and future roles. She focuses on developing talents within her team, providing on-the-spot coaching to improve staff performance, and preparing them for upcoming challenges and opportunities in their careers.
Risk Management and Compliance
As Assistant Branch Manager, Amanda Burke manages cash holdings and compliance to mitigate risk and minimize fraud. She ensures that all operations adhere to set policies, thereby minimizing irrecoverable losses and maintaining the financial integrity of the branch.