Amanda M.
About Amanda M.
Amanda M. is the Director of Employee Experience Design & Delivery at CIBC, with extensive experience in digital transformation and employee engagement across several major organizations in Toronto, Ontario, Canada.
Current Role at CIBC
Amanda M. is currently serving as Director, Employee Experience Design & Delivery at CIBC since 2022. Based in Toronto, Ontario, she utilizes the Microsoft stack, including Power Automate, to enhance operational efficiency and optimize workflows. Amanda leads an agile HR Portal team, successfully navigating organizational changes while maintaining the focus on both business-as-usual and high-return-on-investment projects.
Previous Experience at CPP Investments
From 2016 to 2022, Amanda M. worked at CPP Investments as Manager, Digital - Employee Technology, Transformation, & User Experience. Her role involved managing digital employee platforms and driving technology transformation initiatives. During her six years at CPP Investments, she focused on enhancing user experiences and promoting the adoption of new technologies within the organization.
Workplace Transformation at Rogers Communications
Amanda M. held multiple roles at Rogers Communications between 2014 and 2016. In 2016, she served as Manager of Workplace Transformation Experience - Digital Transformation & Employee Culture Change for seven months. Prior to this, she worked as Manager, Digital Employee Platforms - Employee Engagement & Strategic Communications for six months, and Manager, Interactive - Social Enterprise Collaboration Platforms and Cloud Software from 2014 to 2015. Her responsibilities included supporting digital transformation initiatives and enhancing employee engagement through strategic communications.
Educational Background
Amanda M. has an extensive educational background. She studied Product & Process Development and achieved Mastering Design Thinking, Management Executive Education at MIT in 2019. Amanda also holds a Communications (Hons.) degree from Brock University, where she studied Digital Culture, Applied Computing, Computer Science, Media, and Advertising from 2005 to 2009. Additionally, she earned a qualification in Digital Film and Video Production from the International Academy of Design and Technology in 2003.
Early Career and Roles
Earlier in her career, Amanda M. worked in various roles that built her expertise in marketing, technology, and employee engagement. She served as a Web & Marketing Communications Coordinator at Infusion from 2012 to 2014, and as an Associate Merchant for Video Games at Loblaw Companies Limited in 2012. From 2010 to 2011, she was a Customer Service and Community Relations Specialist at TransGaming, Inc., and she performed roles related to medical claims analysis at Sun Life Financial from 2009 to 2010. Her career began with a position as Career Assistant at Brock University from 2008 to 2009.