Amarta Sandhu
About Amarta Sandhu
Amarta Sandhu is the Manager of Contact Centre, Call Quality and Compliance at CIBC, with over 16 years of experience in the contact center industry, specializing in customer experience and quality assurance.
Current Position at CIBC
Amarta Sandhu is currently employed as the Manager of Contact Centre, Call Quality and Compliance at CIBC in Toronto, Ontario, Canada. He has held this position since 2017. In this role, he oversees the call quality and compliance aspects of the contact center operations, ensuring that the customer experiences are optimized and that all regulatory and internal standards are met.
Previous Roles at CIBC
Amarta Sandhu has an extensive history with CIBC, having worked in various roles since 2007. He started as an Analyst in Call Quality Monitoring from 2007 to 2009. He then progressed to the role of Team Lead, Call Centre, which he held from 2009 to 2014. Subsequently, he became the Team Lead for Quality Monitoring from 2014 to 2017 before advancing to his current managerial position.
Education and Professional Background
Amarta Sandhu attained his education in Banking and Financial Support Services from Uxbridge College. He achieved Commercial Studies in 1970. With over 16 years of experience in the contact center industry, he has specialized in enhancing customer experience and ensuring effective contact center operations and quality assurance. His background in retail banking and lending solutions has significantly contributed to developing customer relationship management strategies.
Specialization in Contact Center Industry
Amarta Sandhu specializes in the contact center industry, particularly within the banking sector. His expertise lies in enhancing customer experience through effective management of contact center operations and implementing quality assurance measures. Over his career, he has developed robust strategies to improve customer relationships and ensure compliance with both internal and regulatory standards.
Experience in Retail Banking and Lending Solutions
With a strong background in retail banking and lending solutions, Amarta Sandhu has been instrumental in developing and implementing customer relationship management strategies. His experience spans over 16 years in the banking contact center industry, where his focus has been on optimizing call quality and compliance to improve overall customer satisfaction.