Ambreen Ali
About Ambreen Ali
Ambreen Ali is a Financial Services Representative at CIBC in Toronto, Canada, with a diverse background in customer service and administrative roles.
Professional Title at CIBC
Ambreen Ali is currently serving as a Financial Services Representative at CIBC in Toronto, Canada. She has been with the company since 2019. Her role involves providing customer service support and handling a range of financial transactions and account management tasks.
Previous Employment at Scholastic Canada Ltd.
Before joining CIBC, Ambreen Ali worked as a Contact Center Agent at Scholastic Canada Ltd. from 2017 to 2019. During her tenure in Markham, Ontario, she gained experience in customer support and service management, which prepared her for her current role in financial services.
Educational Background
Ambreen Ali has a comprehensive educational background. She completed a professional course in Home Economics at Ryerson University from 2011 to 2012. Prior to that, she earned a professional course in Meeting and Event Planning from the Skills Development Council of Karachi from 2008 to 2009. She holds a Bachelor's Degree in Science - Home Economics from Karachi University, where she studied from 1985 to 1990.
Technical Proficiency and Tools
In her role at CIBC, Ambreen Ali has gained experience using various technical tools and applications. These include CIBC's SharePoint tool AST, and applications such as Certa Pay, Wealth Management, Horizon, Coins, Telagent, Ecif, and IDA. Her proficiency with these tools helps her manage customer inquiries and transactions effectively.
Customer Service Expertise
Ambreen Ali excels in customer service, handling a variety of duties including transaction processing, stop payments, transfers, and account updates. She educates clients on online and mobile banking, global money transfers, and foreign currency rates. Additionally, she supports bill payments, overdraft protection applications, credit card applications, and GIC redemptions, ensuring high levels of customer satisfaction.