Ami Patel
About Ami Patel
Ami Patel is a Service Desk Analyst at CIBC with a background in IT and technical support, having worked at various organizations and holding degrees in Computer Science and Information Technology.
Current Position at CIBC
Ami Patel is currently a Service Desk Analyst at CIBC, starting her tenure in 2021. In this role, she handles a variety of technical support tasks, including troubleshooting and resolving issues for end-users. Her responsibilities also involve managing ticketing systems to ensure efficient and effective response to technical queries and problems.
Previous Roles in Information Technology
Before joining CIBC, Ami Patel worked as an Information Technology System Analyst at Scarborough Health Network in Scarborough, Ontario, from 2020 to 2021. She also held the position of System Analyst at Avon River Ventures in Mississauga, Ontario, in 2020. Additionally, she worked as an IT Analyst at Safal Softcom Pvt Ltd in Ahmedabad, Gujarat, India, for seven months in 2015. She started her career as a Technical Support Engineer at Bhaskaracharya Institute For Space Applications and Geo-Informatics in Gandhinagar, Gujarat, India, in 2014.
Educational Background
Ami Patel holds a Master's degree in Information Technology from Monroe College, completed in 2017. She also earned a Bachelor's degree in Computer Networking and Technical Support from Seneca College, which she completed in 2020. Furthermore, she has a Bachelor's degree in Computer Science from Ganpat University, which she achieved in 2014.
Expertise in Troubleshooting and Ticketing Systems
Ami Patel is skilled in troubleshooting and ticketing systems, a crucial skill set for managing technical issues efficiently. Her expertise in these areas allows her to effectively handle and resolve technical support tickets, ensuring rapid resolutions and user satisfaction.
Customer Service Skills in IT Support
With a strong background in customer service, Ami Patel excels in communication and resolving client issues. This experience enhances her ability to understand and address user concerns effectively, making her an asset in any technical support role.
Proficiency in Windows 10
Ami Patel has a comprehensive understanding of Windows 10, which contributes significantly to her effectiveness in providing technical support and managing technical systems. Her proficiency ensures that she can quickly solve problems and maintain system integrity.