Amrita R.
About Amrita R.
Amrita R. is a Wires Associate Analyst specializing in Impersonations and Debit Card Fraud at CIBC's Fraud Management & Fusion Center in Toronto, Ontario, Canada.
Current Position at CIBC
Amrita R. currently holds the position of Wires Associate Analyst focused on Impersonations and Debit Card Fraud within the Fraud Management & Fusion Center at the Canadian Imperial Bank of Commerce (CIBC). She started this role in 2021 and operates out of Toronto, Ontario, Canada. Her responsibilities include interacting directly with CIBC clients and branches to communicate information related to suspected fraudulent activity, as well as compiling data and investigating alerts to make recommendations. She meticulously documents all actions taken during investigations to ensure accuracy and resolution.
Previous Roles at CIBC
Amrita R. has held several positions at CIBC, expanding her expertise in fraud management and customer service. From 2019 to 2020, she worked as an Identity Theft Response Analyst. In 2019, she briefly supported the ABAY Team. In 2018, she was part of the Special Business Project Backlog Team for two months. Additionally, from 2018 to 2019, she served as a Fraud, Dispute & Credit Representative. Across these roles, she developed a comprehensive understanding of fraudulent activity and customer interaction, aiding in her current specialized role.
Experience in Customer Service
Before her roles in fraud management, Amrita R. gathered extensive experience in customer service. From 2017 to 2018, she worked at Cash Money as a Client Specialist where she managed client interactions and service delivery. Prior to that, she was a Team Leader at McDonald's for a year, from 2016 to 2017. These positions allowed her to hone her skills in client communication, problem-solving, and team leadership.
Early Career and Engineering Background
Amrita R. began her career in the engineering sector. She served as a Leader Field Engineer at Schlumberger from 2013 to 2015 in Venezuela, where she gained practical field experience. She also interned at NABORS DRILLING in 2013. Her engineering background began with her education at the National Experimental University of the Armed Forces, where she obtained her Engineer's degree, studying from 2007 to 2015.
Educational Qualifications
Amrita R. has a strong academic background with degrees in both science and engineering. She completed her Bachelor's degree in Science from Unidad Educativa Privada Colegio San Francisco De Asis, where she studied from 1994 to 2007. She then pursued an Engineer's degree at the National Experimental University of the Armed Forces, completing her studies in 2015. Her education laid a solid foundation for her career in fraud management and engineering.