Andre Charland
About Andre Charland
Andre Charland is a Customer Service Representative at CIBC with extensive experience in managing client services and contact centre operations across various industries.
Current Position at CIBC
Andre Charland is currently employed as a Customer Service Representative at CIBC in the Montreal, Canada area. He has been with the company since 2016. His role primarily involves addressing customer inquiries related to account transactions, disputes, fraud, billing, and loyalty programs. Andre is known for consistently meeting and exceeding monthly quotas in his position.
Previous Experience at Ashfield Healthcare Canada
From 2014 to 2015, Andre Charland held the position of Team Lead, Healthcare Communications on a temporary contract with Ashfield Healthcare Canada. Based in the Montreal, Canada area, his responsibilities included managing healthcare communication initiatives and leading a team to achieve organizational goals.
Roles at EVO Canada
Andre Charland worked at EVO Canada in multiple capacities. He served as the Director of Client Services from 2011 to 2014, overseeing client services operations for three years. Prior to that, he was the Manager of Customer Service and Technical Support from 2010 to 2011. Both roles were based in Montreal and involved managing customer service and technical support teams to ensure efficient service delivery.
Tenure at Fido Solutions
Andre Charland's career at Fido Solutions spanned from 2004 to 2008 in various roles. He started as a Customer Service Representative (2004-2005) in Montreal, advanced to Subject Matter Expert (2005-2006) in British Columbia, and then became a Team Leader (2006-2008) back in Montreal. His positions at Fido involved handling customer service, providing expertise in specific domains, and leading teams to deliver exceptional customer support.
Expertise and Skills
Andre Charland possesses extensive expertise in managing client services and contact centre operations across the telecommunications, pharmaceutical, and payment solution industries. He has over 10 years of experience in nurturing call centre agents through coaching, training, and motivation. His skills in cultivating team commitment have been a significant factor in his career achievements.