Andrew Caballes
About Andrew Caballes
Andrew Caballes is an Incident Manager at CIBC with over 10 years of experience in IT within a financial institution, focusing on incident and change management processes.
Current Role at CIBC
Andrew Caballes has been serving as an Incident Manager at CIBC since 2015. In this role, he has been responsible for managing incident processes, ensuring timely resolution, and minimizing impact on business operations. His focus is on maintaining and improving the stability of IT services. His strong analytical skills and process-oriented mindset aid in the efficient recovery of high-value applications and services.
Previous Work Experience at CIBC
Before his current role as Incident Manager, Andrew Caballes worked at CIBC as an Incident Coordinator from 2012 to 2015. During this period, he coordinated responses to various IT incidents. Additionally, he served as a Service Desk Specialist from 2004 to 2012. His responsibilities included providing technical support and managing service desk operations, assisting users with technical issues, and ensuring continuous service improvement.
Early Career in IT and Engineering
Andrew Caballes began his career as a Product Engineer at Intel Philippines (1996-1998) where he worked on product engineering tasks. He then moved to Tsukiden Software Technologies Inc. in the Philippines, working as a Software Design Engineer from 1998 to 2001. His early roles laid the foundation for his expertise in IT and engineering, leading to his subsequent position as an IT Consultant (2001-2004).
Educational Background
Andrew Caballes earned a Bachelor of Science (B.S.) degree in Electrical, Electronics and Communications Engineering from De La Salle University, completing his studies from 1992 to 1996. His academic background provided him with a solid foundation in electrical and electronics engineering, which has been crucial in his professional roles in IT and incident management.
Skills and Expertise
With over a decade of experience in the IT sector within a financial institution, Andrew Caballes specializes in incident and change management processes. He possesses excellent knowledge of computer systems, software packages, and infrastructure implementation. Known for being a strong team player who can also work independently, Andrew's skills include strong analytical abilities and a process-oriented focus that aids in managing and recovering high-value applications and services.