Angella Thomas
About Angella Thomas
Angella Thomas is an Operations Manager at CIBC with over 15 years of experience in management, administrative, and operational support within the retail banking industry.
Operations Manager at CIBC
Angella Thomas currently holds the position of Operations Manager at CIBC, a role she began in 2021. With a longstanding career at CIBC, Angella brings extensive experience in managing operations, focusing on optimizing processes and enhancing client service. Her tenure as Operations Manager underscores her capabilities in leadership and operational efficiency within the banking sector.
Previous Roles at CIBC
Before becoming Operations Manager, Angella Thomas held several positions at CIBC. From 2020 to 2021, she served as an Investigations Specialist. Prior to that, from 2019 to 2021, she worked as a Facilitator. She also held the role of Call Center Credit Specialist from 2016 to 2020. Earlier in her career, Angella was the Client Services Manager from 2007 to 2015 and worked as a Call Centre Agent from 2003 to 2007. She started her journey at CIBC in 1989 as a Sales Assistant and later took on the duties of a Financial Service Associate from 1998 to 2007 in North York, Ontario.
Educational Background
Angella Thomas completed her high school education with a focus on Medical Administrative/Executive Assistant and Medical Secretary studies at Emery CI, from 1984 to 1986. This background provided her with a solid foundation in administrative and executive support, which has been beneficial throughout her extensive career in the banking industry.
Experience in Management and Operations
With over 15 years of experience in management, administrative, and operational support within the retail banking industry, Angella Thomas has demonstrated her expertise in various capacities. Her roles have included responsibilities that range from client services and credit specialization to investigations and operational management. This diverse experience has honed her skills in delivering excellent client service and fostering an environment that boosts employee satisfaction.