Ankur Varma
About Ankur Varma
Ankur Varma is a Business Lead at CIBC in Toronto, Ontario, with extensive experience in business analysis, team leadership, and contact centre management. He holds an MBA from Symbiosis Institute of Management Studies and a Bachelor's degree in Finance from Delhi University.
Current Position at CIBC
Ankur Varma currently holds the position of Business Lead at CIBC. He has been in this role since 2021, working in Toronto, Ontario, Canada. In his capacity as a Business Lead, Varma is responsible for overseeing strategic initiatives and driving business growth within the company.
Previous Roles at CIBC
Before becoming a Business Lead, Ankur Varma served in various roles at CIBC. From 2017 to 2021, he was a Senior Business Analyst, focusing on business analysis and strategy implementation. Prior to that, from 2011 to 2017, he worked as a Team Leader, where he managed teams and coordinated projects in the Toronto area.
Early Career at Bell
Ankur Varma started his professional career at Bell, where he worked as a Customer Service Representative (CSR) from 2009 to 2010. Based in Toronto, Canada, he gained valuable experience in customer service and communication during his 7-month tenure.
Education and Academic Background
Ankur Varma holds an MBA from Symbiosis Institute of Management Studies, where he studied from 2006 to 2008. Prior to that, he earned a Bachelor's degree in Finance and Financial Management Services from Delhi University, completing his studies between 2002 and 2004.
Certifications and Specializations
Ankur Varma is certified with a Six Sigma Yellow Belt, highlighting his expertise in process improvement methodologies. He serves as a Subject Matter Expert for Verint Speech Analytics, focusing on optimizing customer interactions. Additionally, he specializes in digital and IVR channel optimization, leveraging analytics to enhance the customer experience.
Experience in Contact Centre Management
With extensive experience in contact centre management, Ankur Varma has contributed significantly to operational efficiency and customer satisfaction. His expertise in this area includes managing contact centre operations and employing strategies to improve overall service quality and performance.