Anna Terrence
About Anna Terrence
Anna Terrence is a Banking Center Manager at CIBC with extensive experience in financial services and customer service management.
Title
Anna Terrence is currently serving as the Banking Center Manager at CIBC.
Current Roles at CIBC
Anna Terrence holds multiple roles at CIBC, including Banking Center Manager, Manager of Financial Advice, and Senior Financial Services Representative. She has been with CIBC in these capacities from 2015 onwards. Additionally, she is the Manager of Client Experience since 2015, overseeing various client-focused initiatives.
Past Roles at CIBC
Anna Terrence's career at CIBC began as a Customer Service Representative in 2011 for 6 months. She then progressed to Senior Customer Service Representative from 2012 to 2013, followed by the role of Assistant Manager from 2013 to 2015. Each of these roles was based in Ottawa, Ontario, Canada.
Education and Expertise
Anna Terrence obtained a Bachelor's degree in Public Affairs and Policy Management from Carleton University, studying from 2005 to 2010. She furthered her qualifications at the Investment Funds Institute of Canada, where she completed the Canadian Investment Fund Course, specializing in Mutual Funds, in 2016.
Initiatives and Team Leadership
Anna Terrence organizes district-wide initiatives aimed at enhancing the effectiveness of Customer Service Representative teams. She also hosts district-wide team calls for the Manager, Client Experience team, fostering collaboration and improving client service experiences.