Armando Pacheco
About Armando Pacheco
Armando Pacheco is the Sr. Manager of Recovery Operations at CIBC, with extensive experience in the credit and collections industry.
Current Position at CIBC
Armando Pacheco holds the position of Sr. Manager, Recovery Operations at CIBC. Since 2013, he has been based in the Toronto, Canada Area, where he oversees the recovery operations of the bank. His tenure at CIBC involves managing various aspects of the recovery process, ensuring compliance and governance of recovery activities, and protecting creditor interests while assisting clients in financial difficulties.
Previous Experience in Credit and Collections
Prior to joining CIBC, Armando Pacheco served as a Business Development Executive at Action Collections and Receivables Management in 2013, also in the Toronto, Canada Area, for a duration of seven months. Additionally, from 2005 to 2013, he was the Director and Principal at Bond Street Collections Inc. His role at Bond Street Collections Inc spanned over eight years, where he specialized in managing pre charge-off delinquencies and post charge-off debt among other responsibilities.
Expertise in Debt Recovery Operations
With significant experience in the financial services industry, Armando Pacheco is adept at directing all facets of delinquency and debt recovery. His areas of expertise include pre charge-off delinquency management, post charge-off debt recovery, vendor management, compliance, governance, legal processes, insolvencies, mortgage foreclosures, and third-party recoveries. He emphasizes the importance of compliance and the legalities involved in the recovery operations.
Commitment to Client Support and Solutions
Armando Pacheco is known for his strong commitment to offering nonjudgmental support and viable solutions to individuals facing financial difficulties. He believes that changing belief systems and providing supportive environments are crucial for aiding clients out of financial distress. His approach balances the necessity of protecting creditor interests with the empathy required to help clients recover financially.
Advocate for People-Centric Financial Services
In addition to his technical skills, Armando Pacheco advocates for the importance of investing in people and personal growth within the financial services industry. He supports the idea that advancements in technology should be complemented by the development and growth of people. His focus includes fostering partnerships and promoting efficient outsourcing within the credit and collections industry to enhance the overall service experience.