Artan Abazi
About Artan Abazi
Artan Abazi is a Supervisor at CIBC with a background in media and client service roles, fluent in Albanian and Serbian.
Professional Experience
Artan Abazi currently serves as a Supervisor at CIBC in Halifax, Nova Scotia, Canada. Prior to this, he gained substantial experience in media, customer service, and interpretation. His former roles include Client Service Representative and Trainer at MBNA, Intern positions at Clerisy Entertainment, CTV News, and CBC/Radio-Canada. Additionally, he worked as a Surveyor for the Statistics of Kosovo and as an Interpreter/media assistant for NATO.
Education and Qualifications
Artan Abazi holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Mount Saint Vincent University. He has also earned a Diploma in Broadcast Journalism from Nova Scotia Community College, and a Bachelor's degree in English Language and Literature from Universiteti i Prishtinës 'Hasan Prishtina'. His educational background reflects a strong foundation in communication and media studies.
Language Skills
Fluent in both Albanian and Serbian, Artan Abazi can communicate effectively with a diverse range of clients. His language proficiency enhances his ability to build relationships and understand client needs, which is particularly beneficial in his roles in customer service and interpretation.
Customer Relationship Management
Artan Abazi possesses extensive experience in client relationship management, with a particular focus on handling escalations and providing resolutions. He led the Net Promoter Score initiative for his team, demonstrating his leadership in customer satisfaction metrics and commitment to improving client relationships.
Media and Interpretation Experience
Artan Abazi's role as a media assistant and interpreter for NATO highlights his skills in media relations and interpretation. His experience includes working closely with media personnel, assisting in communication efforts, and helping to bridge language barriers. These roles underscore his ability to manage and convey information accurately and effectively.