Arthkumar Patel
About Arthkumar Patel
Arthkumar Patel is a Service Desk Specialist at CIBC with expertise in Citrix, RSA, VPN troubleshooting, and support for Blackberry and Good devices.
Title
Arthkumar Patel is a Service Desk Specialist currently working at CIBC in Toronto, Ontario, Canada.
Current Company
Arthkumar Patel has been working as a Service Desk Specialist at CIBC since 2014. His responsibilities include providing activation and navigational support for Blackberry and Good devices. Patel supports users through chat, phone, and email and collaborates with users from various business lines and offshore partners.
Previous Employment
Before his current role at CIBC, Arthkumar Patel worked at Intria as a Commercial Deposit Processor for three months in 2013. He also held the position of Pharmacy Assistant at Ida Unicare Pharmacy for four months in 2010. Patel additionally has experience working at Intria as a Cash Extractor.
Education and Expertise
Arthkumar Patel studied at Seneca College from 2012 to 2014. His technical expertise includes troubleshooting Citrix, RSA, and VPN issues, as well as patching Windows Updates on remote laptops. Patel is proficient in utilizing ServiceNow for recognizing multi-user incidents and running reports and has experience restoring files from NAS/SAN backups.
Technical Skills
Arthkumar Patel possesses a range of technical skills. He provides comprehensive support for Office and SharePoint issues and effectively handles security threats by reporting them to the appropriate personnel. He also troubleshoots access issues by working with Active Directory, security groups, and policies.