Asma Shaikh
About Asma Shaikh
Asma Shaikh is a Senior Customer Service Representative at CIBC in Toronto, Ontario, Canada, with extensive experience in customer service and team coordination.
Company
Asma Shaikh is currently employed at CIBC in Toronto, Ontario, Canada. She has been with the company since 2008, where she holds the position of Senior Customer Service Representative. CIBC is a prominent Canadian bank known for its commitment to providing comprehensive financial services and solutions.
Title
Asma Shaikh holds the title of Senior Customer Service Representative at CIBC. Her role involves managing customer interactions, training new employees, and ensuring compliance with operational and regulatory standards.
Education and Expertise
Asma studied Business Administration and Management at Seneca College, achieving her Bachelor's degree. Her education has equipped her with the foundational knowledge necessary for effective management and administration within the financial services sector.
Professional Background
Prior to her current role at CIBC, Asma worked at National Money Mart as a Customer Service Representative from 2006 to 2008. Over the course of her career, she has gained extensive experience in customer relations, training and coordinating new employees, and identifying client needs.
Role and Responsibilities at CIBC
In her role at CIBC, Asma Shaikh is responsible for identifying clients' needs and introducing sales opportunities to financial advisors. This proactive approach contributes to the bank's sales growth. She also adheres to operational and regulatory risk-monitoring regulations, ensuring compliance and minimizing risk for the bank. Additionally, Asma has been instrumental in building and leading front-line client relationships, aligning with CIBC's vision for exceptional customer service.