Augusto Ruiz
About Augusto Ruiz
Augusto Ruiz is a Customer Service Representative at CIBC in Montreal, Canada, with experience in technical support and service desk roles.
Professional Experience at CIBC
Augusto Ruiz has been serving as a Customer Service Representative at CIBC since 2019, located in the Montreal, Canada area. In this role, Augusto provides support and assistance to customers, addressing their inquiries and concerns. His position requires a strong understanding of banking products and services, as well as excellent communication skills to ensure customer satisfaction.
Previous Role at Shaw Direct
Between 2015 and 2019, Augusto Ruiz worked at Shaw Direct as a TSR Representative in Montreal, Quebec, Canada. His responsibilities included handling customer queries, technical support, and ensuring a high standard of customer service. During his tenure, Augusto developed skills in troubleshooting and resolving technical issues, contributing to a positive customer experience.
Technical Support at Minacs Marketing Solutions
Augusto Ruiz was engaged as a Soporte técnico at Minacs Marketing Solutions for a duration of five months in 2015. His role involved providing technical support and resolving client issues in the Montreal area. This experience allowed him to enhance his problem-solving capabilities and technical knowledge.
Service Desk Analyst at AXA Assistance
From 2012 to 2014, Augusto Ruiz worked as a Service Desk Analyst at AXA Assistance in Buenos Aires, Argentina. In this capacity, he was responsible for managing and resolving service desk tickets, providing IT support, and maintaining service levels. This role helped to build his foundational skills in customer service and technical support.