Aya Santos
About Aya Santos
Aya Santos is a Customer Service Representative at CIBC in Toronto, Ontario, Canada, with a diverse background in customer service, technical support, and VFX production coordination.
Current Position at CIBC
Aya Santos has been working as a Customer Service Representative at CIBC in Toronto, Ontario, Canada, since 2016. In this role, she addresses customer inquiries, resolves issues, and ensures a high level of customer satisfaction. Her responsibilities include managing account information, processing transactions, and providing support for various banking services.
Role as Freelance VFX Production Coordinator
Aya Santos worked at Reality Entertainment as a Freelance VFX Production Coordinator from 2014 to 2015. During her two-month tenure, she coordinated visual effects production tasks, liaised with VFX teams, and ensured project deadlines were met. Her role required effective communication, organizational skills, and attention to detail to maintain the quality and timeliness of VFX deliverables.
Experience as Senior Analyst at ADP
Aya Santos was employed by ADP as a Senior Analyst from 2012 to 2014, based in Roseland, New Jersey, USA. In this position, she analyzed data, generated reports, and provided strategic insights to support business decisions. Her time at ADP helped her develop analytical skills and a deep understanding of data management processes.
Technical Support and Customer Service Roles
Aya Santos has accumulated significant experience in technical support and customer service roles. She worked at 24/7 Customer Phil as an iPhone Technical Support Representative and Mobile & iPhone Technical Support Representative from 2009 to 2012. She also held various positions at West Contact Services between 2007 and 2009, including Technical Support Representative and Lead Representative. In these roles, she handled customer inquiries, provided technical assistance, and resolved issues related to mobile devices and other technologies.
Education Background
Aya Santos holds a Bachelor's degree in Media Studies, Communication from Philippine Christian University, achieved in 2008. Additionally, she earned a Bachelor's degree in Advertising, Public Relations, and Communication from the Polytechnic University of the Philippines, completing her studies there from 2005 to 2008. Her educational background has equipped her with strong communication skills and a solid foundation in media and advertising principles.