Ayesha Parvin
About Ayesha Parvin
Ayesha Parvin is a Financial Services Representative at CIBC in Scarborough, ON, with extensive experience in customer service and banking operations.
Title
Ayesha Parvin is currently a Financial Services Representative at CIBC, where she has been employed since 2018. She works in Scarborough, ON.
Previous Roles at IFIC Bank Limited
Prior to her current position, Ayesha Parvin held several roles at IFIC Bank Limited in Dhaka, Bangladesh. She was a Supervisor: CASA Operations & Maintenance (Centralized Customer Service) for 8 months in 2017 at the bank's head office. Previously, she served as a Customer Service Manager (Senior Officer) from 2013 to 2017 and as a Customer Service Representative (Management Trainee) from 2012 to 2013.
Education and Certifications
Ayesha Parvin holds a Bachelor of Business Administration (BBA) and a Master of Business Administration (MBA) in Finance, both from the University of Dhaka. She further completed the Canadian Securities Course at the Canadian Securities Institute.
Customer Satisfaction and Skills
As a team leader, Ayesha Parvin increased the customer satisfaction rate by 15% within one year. She has demonstrated strong communication skills in identifying and addressing the financial needs of customers, providing customized banking solutions, and actively enhancing digital literacy and technological knowledge.