Bhavik Thaker
About Bhavik Thaker
Bhavik Thaker is the National Outbound List Manager at CIBC, with over 10 years of experience in workforce planning and contact center dialer management within the banking sector.
Title and Current Role at CIBC
Bhavik Thaker holds the title of National Outbound List Manager at CIBC, a role he has been fulfilling remotely since 2022. He is responsible for coordinating and managing national evening dialing plans for outbound campaigns across multiple sites. His duties also include providing strategic reporting and advice to optimize productivity targets and call strategies.
Experience in Contact Center Dialer Management
With over 10 years of experience in workforce planning and contact center dialer management within the banking sector, Bhavik Thaker is fluent in call center operations and specializes in outbound dialer management using Genesys and Avaya systems. His expertise includes developing dialer campaigns, managing staffing levels, and analyzing data to align customer profiles with campaigns.
Previous Roles at CIBC
Prior to his current role, Bhavik Thaker held multiple positions at CIBC. From 2017 to 2021, he worked as a Dialer Manager focusing on Genesys and Avaya systems. Between 2013 and 2017, he was a People Manager based in Regina, overseeing team performance and workforce management. He also served as a Financial Services Representative in Regina from 2011 to 2012.
Education Background
Bhavik Thaker completed his Marketing Management Graduate Certificate at Seneca Polytechnic from 2010 to 2011. Prior to that, he achieved a Bachelor of Commerce (BCom) from the University of Calcutta, studying from 2001 to 2004. His education equipped him with skills in marketing and commerce, which he has applied throughout his varied roles in different industries.
Professional Journey in Market Research and Outsourcing
Before joining CIBC, Bhavik Thaker accumulated extensive experience in market research and outsourcing. He worked as an Independent Outsourcing Consultant and Market Research Analyst from 2009 to 2011. He also served as a Market Research Analyst at NS Coal Pvt. Ltd. between 2009 and 2010 and had roles at infoAnalytica, CFS Group - Sydney, and iCall India Limited, where he gained hands-on experience in customer service, lead generation, and project management.