Bikila Olani
About Bikila Olani
Bikila Olani is a Business Support Officer at CIBC in Toronto, Ontario, with a background in banking and customer service management in Ethiopia and Canada.
Title
Bikila Olani currently holds the position of Business Support Officer at CIBC in Toronto, Ontario, Canada. He has been in this role since 2021.
Previous Roles at George Brown College
Before joining CIBC, Bikila Olani worked as a Central Dispatcher at George Brown College from 2018 to 2021. During his tenure, he was responsible for coordinating various logistical and operational tasks, ensuring efficient day-to-day functioning.
Experience at Commercial Bank of Ethiopia
Bikila Olani has a rich banking background, having worked at the Commercial Bank of Ethiopia in various capacities. From 2015 to 2017, he served as a Customer Service Manager and Client Advisor. Prior to that, he worked as a Senior Customer Service Administrator from 2014 to 2015 and as a Client Advisor and Junior Bank Clerk from 2011 to 2014, all based in Addis Ababa, Ethiopia.
Education and Expertise
Bikila Olani obtained his Bachelor's degree in Business Management from Jimma University, where he studied from 2007 to 2010. He is well-versed in advanced digital fluency, having successfully learned customized software and ensuring quality assurance using various platforms.
Skills and Competencies
Bikila Olani possesses excellent cross-cultural communication skills and is fluent in several languages. He has significant experience interacting with frontline banking teams and financial services customers. Additionally, he has demonstrated conflict resolution expertise, creating workable solutions and developing product and service knowledge. He is also dedicated to diversity and inclusion and adheres to health and safety regulations.