Bowen Sam
About Bowen Sam
Bowen Sam is a Senior Production Application Support Analyst at CIBC in Toronto, Ontario, Canada, with a background in neuroscience and extensive experience in incident response and team management.
Company
Bowen Sam currently works at CIBC, a major Canadian bank headquartered in Toronto, Ontario. His role is centered on providing technical support, resolving production issues, and ensuring system stability and uptime. CIBC is known for its diverse financial services and robust technology infrastructure, making it a dynamic environment for IT professionals like Sam.
Title
Bowen Sam holds the position of Senior Production Application Support Analyst at CIBC. In this role, he is responsible for supporting critical financial applications, managing incidents, and implementing proactive measures to prevent disruptions. His expertise is pivotal to maintaining the seamless operation of CIBC's application ecosystem.
Education and Expertise
Bowen Sam's educational background includes a Honours Bachelor of Science (H.B.Sc.) in Neuroscience from the University of Toronto, where he studied from 2013 to 2017. Further enhancing his technical skillset, he completed the Service Analyst Program at NPower Canada in 2017. Additionally, he has earned A+ and MTA certifications, which underscore his technical prowess and dedication to continuous learning.
Professional Experience
Bowen Sam has a rich professional history at CIBC, where he has evolved from an Incident Response Specialist (2018-2020) to his current role as Senior Production Application Support Analyst. His career accomplishments include managing an Agile team as a Scrum Master, leading significant migrations such as FeedHub 3.1 and Autosys R11.3.6, and mentoring new team members and co-op students. He has notably been recognized with several awards for his contributions to the organization.
Achievements
Throughout his career, Bowen Sam has received multiple awards, including the CIBC Purpose Award, MomentMakers, and AO-WMT Kudos Award FY2020. These accolades reflect his effectiveness in resolving production issues, enhancing team performance, and streamlining processes. His role in major technology migrations and his leadership in Agile team management are significant highlights of his professional journey.