Brandon Chen
About Brandon Chen
Brandon Chen is a Bilingual Financial Service Representative Inbound at CIBC in Toronto, Ontario, proficient in English and Mandarin, with a background in customer service, sales, and engineering.
Title at CIBC
Brandon Chen currently holds the position of Bilingual Financial Service Representative Inbound at CIBC, where he has been employed since 2021. His role involves providing customer support and financial services to clients, utilizing his bilingual proficiency in English and Mandarin to assist a diverse customer base. He specializes in handling various financial products such as deposit accounts, RRSPs, lines of credit, online banking, and TFSAs.
Previous Customer Service Roles
Prior to his current role, Brandon Chen gained extensive customer service experience working at White Dolphin Swim School in Richmond Hill, Ontario as a Customer Service and Salesperson in 2021. He also served as an Executive Administrative Assistant at Eden College Medi Spa from 2020 to 2021 in Toronto, Ontario. In these roles, he developed strong customer relations skills and administrative capabilities.
Engineering and Management Training Experience
Brandon also has experience in engineering and management training. He completed an engineering internship at Shenyang Brilliance Jinbei Automobile Co., Ltd. in Shenyang, China in 2018. Moreover, he undertook a management trainee position at Nations Fresh Foods in Mississauga, Ontario from 2019 to 2020. These positions allowed him to develop technical and managerial skills early in his career.
Founding and Leading a Tutoring Start-Up
From 2015 to 2020, Brandon founded and led Bright City English Tutoring Centre in Toronto, Canada. As the Founder and Head Tutor, he managed operations and provided tutoring services, focusing on English language education. This entrepreneurial venture highlighted his leadership abilities and commitment to education.
Educational Background in Electrical Engineering
Brandon earned his Bachelor of Engineering (BE) degree in Electrical Engineering from Ryerson University, where he studied from 2015 to 2019. His academic background provided him with a solid foundation in engineering principles, which complements his diverse work experience in both technical and financial sectors.