Breana Ferrara
About Breana Ferrara
Breana Ferrara is a Case Manager in Client Care at CIBC with extensive experience in customer support and retention.
Current Role at CIBC
Breana Ferrara currently holds the position of Case Manager, Client Care at CIBC. She has been with the bank in this role since 2016. In her capacity as Case Manager, she is responsible for managing client cases, ensuring client satisfaction, and addressing various client needs within the bank.
Previous Experience as Retention Specialist
Before her current role, Breana Ferrara worked as a Retention Specialist at CIBC from 2014 to 2016. During this time, she focused on retaining clients by addressing their concerns, offering solutions, and ensuring their continued loyalty to CIBC.
Customer Support Supervisor at CIBC
From 2006 to 2014, Breana Ferrara was employed as a Customer Support Supervisor at CIBC, specifically within the Firstline Mortgage division. Based in the Toronto, Canada area, she supervised customer support activities, managed team performance, and ensured high levels of customer satisfaction.
Role at TD Bank Group
Breana Ferrara also gained experience at TD Bank Group, where she worked as a Telephone Banking Representative from 2005 to 2006. In this role, she handled customer inquiries, provided banking solutions over the phone, and delivered customer service support.