Brenda Schofield
About Brenda Schofield
Brenda Schofield is a Branch Manager at CIBC with a strong background in financial services and a reputation for outstanding customer service.
Current Role at CIBC
Brenda Schofield is presently serving as the Branch Manager at CIBC. She has held this position since 2018 at the Vedder Crossing BC branch and since 2014 at the Hope BC branch. Brenda's roles involve managing branch operations, leading a team of employees, and achieving sales targets. Her experience and leadership help ensure the smooth running of the branches she manages.
Previous Experience at CIBC
Before becoming a Branch Manager, Brenda briefly worked as a Financial Advisor at the CIBC Chilliwack City Community Branch in 2020. Though her tenure in this role was short, it provided her with foundational experience in financial advising and customer interactions.
Work History at Envision Financial
Brenda Schofield has an extensive background in financial services, having worked at Envision Financial as a Personal Account Manager from 1984 to 2013. Over her 29-year tenure, Brenda built a strong reputation for excellent customer service and effective client relationship management. Her long-term commitment to the role underscores her deep expertise in personal banking and account management.
Educational Background in Financial Services
Brenda's educational background includes multiple certifications from prestigious institutions. She achieved the Canadian Investment Funds Course from The Investment Funds Institute of Canada (IFIC) in 2011, following 11 months of studying Mutual Funds Sales. Additionally, she completed the Branch Compliance Officer’s Course from The Institute of Canadian Bankers in 1999 and Basic Studies in Credit from the Canadian Institute of Credit and Financial Management in 1991.
Sales Achievements and Customer Service Excellence
Brenda Schofield is noted for her consistent performance in sales and customer satisfaction. She was ranked as Top Sales - Retail in 2012 for continuously exceeding sales targets. In 2011, she earned the Top Partner Referral – Retail award, contributing significantly to revenue growth in Insurance and Investment Services. A key strength in her career is her ability to resolve client issues by focusing on listening and understanding, ensuring full client satisfaction.