Bryan Brochu
About Bryan Brochu
Bryan Brochu is the Senior Director of Credit Adjudication at CIBC, overseeing multiple teams related to project management, workforce forecasting, business analytics, and operational controls.
Title
Bryan Brochu holds the position of Senior Director, Credit Adjudication at CIBC.
Current Position at CIBC
Since 2015, Bryan Brochu has been serving as the Senior Director of Credit Adjudication at CIBC. He leads a Change Management team responsible for all project and process work related to Credit Adjudication. Additionally, he oversees a Workforce Management team that handles workload and workforce forecasting, scheduling, and intraday planning. Furthermore, he directs a Metrics team focused on business unit reporting and analytics, and an Operational Controls team that concentrates on quality controls, compliance, and audit work in Canada.
Previous Role at CIBC
From 2001 to 2015, Bryan Brochu worked at CIBC as the Director of Business Process Management in Toronto, ON. In this role, he gained extensive experience in managing and optimizing business processes within the organization.
Experience at Excite Canada
Bryan Brochu served as the Business Development Manager at Excite Canada from 2001 to 2002. In this short tenure, he was responsible for developing business strategies and partnerships to foster the company’s growth.
Call Centre Management at General Electric
Between 1993 and 1998, Bryan Brochu worked as a Call Centre Manager at General Electric. During this five-year period, he managed call center operations and ensured the delivery of high-quality customer service.