Carlos Quintana
About Carlos Quintana
Carlos Quintana is the Manager Internal Queue at CIBC, with extensive experience in various leadership roles within the company since 2001.
Current Role at CIBC
Carlos Quintana serves as the Manager Internal Queue at CIBC. He began this role in 2018. His responsibilities involve managing internal queues, handling workflow optimizations, and ensuring smooth operations within his team. His extensive experience with CIBC strengthens his capabilities in this managerial position due to his prior roles within the company.
Previous Positions at CIBC
Carlos Quintana has a long-standing career with CIBC. Prior to his current role, he held various positions: Onboarding Team Leader in 2018, Team Leader of the Internal Queue from 2015 to 2018, Team Leader of Acquisition and Franchising from 2014 to 2015, Manager of C.A.R.E. at the Credit Card Contact Centre from 2013 to 2014, and Customer Solutions Manager from 2005 to 2012. His early roles include Quality Assurance Specialist from 2002 to 2005 and Fraud Analyst from 2001 to 2002. Each position has contributed to his deep understanding of bank operations and customer service.
Education at Concordia University
Carlos Quintana attended Concordia University from 1995 to 1998, where he earned a Bachelor's degree in Urban Studies/Affairs. His studies provided him with a broad understanding of urban systems, policies, and management, which may contribute to his strategic approach in his professional roles.
Education at Cegep Champlain Regional College St-Lambert
Before attending university, Carlos Quintana studied Creative Arts at Cegep Champlain Regional College St-Lambert from 1992 to 1995. This education likely fostered his creative thinking and problem-solving skills, which are valuable in his management roles in the banking sector.