Carmela Gallo
About Carmela Gallo
Carmela Gallo is the Community General Manager at CIBC, with extensive experience in banking and a strong background in business administration and sociology.
Current Role at CIBC
Carmela Gallo is currently serving as the Community General Manager at CIBC. She has been in this role since 2019. Prior to that, she worked as a General Manager at the same institution from 2011 to 2019. Her responsibilities include overseeing community banking services and managing operational aspects of multiple branches.
Previous Experience with CIBC
Before her current leadership roles, Carmela Gallo was a Branch Manager at CIBC from 2008 to 2011. During her tenure, she built a strong team across eight branches consisting of 65 banking professionals. The team achieved top quartile Service Quality Index and National Service Scores year over year, highlighting her effectiveness in team building and customer service excellence.
Career at Bank of Montreal
Carmela Gallo worked at the Bank of Montreal for 20 years, from 1988 to 2008, holding the position of Branch Manager. In this role, she successfully established strong working relationships with Human Resource Business Partners and Line Of Business finance teams to assess the learning spend. She also assisted in reporting the learning budget to the board of directors and managed staffing and recruiting efforts, including handling defalcations and dismissals with cause.
Educational Background
Carmela Gallo holds a Master's in Business Administration from Dalhousie University, which she obtained between 2001 and 2004. In addition to her MBA, she earned a Bachelor's degree from the University of Toronto, specializing in Sociology and majoring in Criminology, from 1986 to 1990. Her academic background has provided her with a solid foundation in both business and social sciences.