Caroline Diciaula
About Caroline Diciaula
Caroline Diciaula is the Director of Business Management Small Business at CIBC in Toronto, Ontario, Canada, with a career spanning various roles at the company since 1997.
Director, Business Management at CIBC
Caroline Diciaula currently serves as the Director of Business Management, Small Business at CIBC in Toronto, Ontario, Canada. She began this role in 2018 and continues to contribute to the organization's focus on small business management. Her responsibilities include overseeing business strategies and initiatives aimed at optimizing operations within the small business sector.
Senior Manager Channel Optimization at CIBC
From 2016 to 2018, Caroline Diciaula held the position of Senior Manager, Channel Optimization at CIBC. In this role, she was based in Toronto, Ontario, and was responsible for enhancing various business channels to improve overall efficiency and client satisfaction. Her work in this area was key to advancing the bank's operational effectiveness.
Client Experience Strategy and Insights at CIBC
Caroline Diciaula worked as a Senior Consultant, Client Experience Strategy and Insights, at CIBC from 2015 to 2016. During her 11 months in this role, she focused on developing strategic insights to enhance the client experience. Her contributions in this capacity aimed at operational improvements and elevated customer satisfaction.
Centennial College School of Business
Caroline Diciaula is an alumna of Centennial College School of Business, where she studied Marketing and Management. She attended the institution from 1998 to 2001. Her education provided a foundation in key business principles, preparing her for a successful career in various roles within CIBC.
Professional Experience at CIBC
Caroline Diciaula has amassed a significant tenure at CIBC, beginning her career with the organization as a Bank Teller from 1997 to 1999. She then progressed through various roles including Personal Banker, Small Business Advisor, Specialist Process Engineering, Consultant in Business Effectiveness, Consultant in Client Experience and Operational Improvement, and Senior Consultant in Client Experience Strategy and Insights. Over more than two decades, she has built a diverse portfolio of skills and expertise in banking and business management.