Chao Feng
About Chao Feng
Chao Feng is a Customer Service Representative at CIBC in Toronto, Ontario, Canada, known for exceeding sales targets and receiving an award for outstanding performance.
Title
Chao Feng holds the position of Customer Service Representative. He currently works at CIBC, a major Canadian financial institution, where he has been employed since 2013. His role focuses on client interaction and support, ensuring high-quality customer service at all times.
Company
Chao Feng is presently employed at CIBC in Toronto, Ontario, Canada. He has been with the company since 2013, contributing to the financial services sector by engaging with clients and providing consistent customer service support.
Education and Expertise
Chao Feng completed his Master’s degree in Finance at the Schulich School of Business, York University, during 2013-2014. Prior to that, he earned his Bachelor of Arts degree in Business Economics from York University, studying from 2010 to 2013. His academic background provides a strong foundation in finance and business, informing his professional expertise.
Achievements
One of Chao Feng's notable achievements includes receiving an award for outstanding performance in the fourth quarter of 2013. In his role, he has consistently exceeded monthly sales targets through effective client communication and quality referrals. Additionally, he has honed his analytical skills by analyzing client profiles for sales opportunities and fraud prevention, and he demonstrates high attention to detail through accurate daily cash reconciliation.
Professional Background
Since joining CIBC in 2013, Chao Feng has developed enhanced analytical skills essential for identifying sales opportunities and preventing fraudulent activities. His ability to consistently exceed monthly sales targets is indicative of his skill in client communication and referrals. Furthermore, his daily practices include meticulous attention to detail and accountability, particularly evidenced in his accurate handling of daily cash reconciliation tasks.